This Happened When Man and Service Dog Are Denied Bus Services

A bus driver refused to transport blind man and guide dog but came to his senses after other passengers held heated argument with the public worker.

Sitp, a public transportation company in Colombia, is receiving harsh criticism for the lack of training its bus drivers have. This, after a cell phone video of a Sitp driver refusing to transport a blind man and his guide dog went viral on the Internet.

The events happened in Bogota, Colombia. A blind man aided by his service dog boarded the bus for route 135 in the Engativá sector, however, after the disabled man took a seat, the bus driver parked the bus and started a heated conversation with the blind man and other passengers.

Photo credit: Ricardo Jara Garcia/Video capture
Photo credit: Ricardo Jara Garcia/Video capture

The driver refused to offer the public service to the blind man as long as the dog was on the bus. He demanded the dog to be inside a crate, be left at the bus stop or placed in the bus’s locked luggage compartments. However, bus passengers who knew the law defended the blind man and his dog.

In the video you can hear passengers call the driver’s demands absurd. During the heated discussion, commuters called the driver “ignorant” and said he had no right to refuse service. All service animals and their owners have a constitutional right to board public transportation.

The confrontation got so intense that transit security officers were called to the bus’s location. A woman also tried to improvise a muzzle and see if with the driver would restore service, but even with that solution the driver refused to move the bus.

Photo credit: Ricardo Jara Garcia/Video capture
Photo credit: Ricardo Jara Garcia/Video capture

After a while the driver came to his senses – thanks to the passengers’ reaction and support towards the blind man – and the bus continued his route.

Sitp representatives said in a press release they will train their employees better.

Carlos Parra, director for country’s blind association told Caracol News he was ashamed of the driver’s actions but unfortunately Colombia’s blind citizens face this type of discrimination daily. Parra also said he was proud of his fellow country men and woman for standing up against the bus driver and not allowing such injustice to take place.

63 thoughts on “This Happened When Man and Service Dog Are Denied Bus Services

  1. When I drove commercially, I never once turned-down a PAX with an animal, regardless of whether or not it was a service animal.

  2. The dog and his owner are the ones that should be on the bus. The bus driver should have been kicked out by the passengers and fired by his employer. Which part did not he understand a guide dog?

  3. Educar a los conductores para que situaciones como estas no vuelvan a suceder. Gracias a la reacción de los pasajeros por hacer valer sus derechos.

  4. My guess is this is really is a question of liability I believe. If the bus driver and the bus driver are held liable if the dog happens to bite someone, then I can see the company not wanting to let any dogs on the bus. But if it is clear that the owner of the dog is to be held liable, I don’t see a problem. And no I am not a lawyer, but yes I have been sued.

    1. No, this is not a question of liability. Disabled persons have a right to be anywhere with their trained service dogs. Service dogs do not attack or bite, though if the owner is being attacked it might, i’m not sure.

  5. Those of us with Service Dogs for any reason face this type of discrimination on a daily basis, sadly. So glad the other passengers stood up in this case!

  6. He should be fired! People must be stop from imposing their views in jobs and other service oriented agencies which they are paid to perform and not judge others.

  7. In the US, thanks to the ADA (Americans with Disabilities Act), it’s not legal for a driver to even ask proof of a handicap. All dogs that are declared service dogs have to be treated as such.

  8. WTH is wrong with people(Bus Driver) nowadays….Im so happy the passengers stood up for this man and his guide dog….Bravo……

  9. I’m sympathetic to the blind man and his guide dog, but where, precisely, does the Constitution grant anyone the right to public transportation?

  10. How can they legally do that??? There are laws to protect them and allow access. Someone or him needs to bring this to the attention of the transportation board. The driver is an idiot.

  11. Cannot believe the driver did not see the logic of the dog and the rights of the blind man. Maybe someone should tie the busdrivers arms behind his back and then ask him to drive the bus. Its just common sense isn’t it ?

  12. I am pretty sure guide dogs are allowed on any transport world wide. That doesn’t come under bus driver training, that is common sense. Jerk

  13. No se puede creer, que todavia haya gente tan ingnorante y lastimosamente, en los paises de uno. A ese ingnorante conductor, deberia de recibir relaciones humanas. “INGNORANTE”

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