Josh Bulla and his dog Congo were flying back to the United States after serving for three years with the U.S. Navy in Guam. When Bulla landed in San Diego he went to go pick up his best friend from the cargo area, but he wasn’t there and the airline couldn’t tell him where Congo was.
Bulla and his wife have had Congo since he was a puppy. The Navy petty officer has been stationed in Guam for three years and Congo has been right there by his side the whole time. Bulla was being transferred to Camp Pendleton in San Diego, California when he and Congo flew on United Airlines to make the journey back stateside.
When Bulla landed in San Diego he immediately went to the cargo area to get Congo, that’s when he got the news that Congo was missing.
“They said he wasn’t there and that they didn’t even know where he was,” said Bulla.
Bulla and his wife couldn’t believe it and began fearing the worst for Congo. They felt helpless not knowing where he was or if he was alright.
“It was more stressful, that, you know, he’s like my son. You know, my best friend,” said Bulla.
His wife called repeatedly trying to get answers, but got nowhere. Finally friends suggested they contact local news. 7 On Your Side contacted the airline and within a few hours the airline located Congo. Congo had somehow ended up in Hawaii. United says a paperwork snafu caused the accident and apologized to the couple and refunded the fees.
United sorted out the situation and got Congo back to Bulla and his wife and Congo seemed unaware of his ordeal.
“He was happy and he seemed well fed and they played with him with toys and everything,” said Bulla.
Bulla and his wife are thankful for 7 On Your Side, without the news station’s help the couple might still be trying to track down Congo. Bulla is thankful to a few United employees who did go above and beyond to help find Congo as well.