Family Gets Personal, Public Apology from American Airlines After Issue With Service Dog
“She told me that it was too late; that she had already contacted management and that management would come speak to me,” said the woman.
“She told me that it was too late; that she had already contacted management and that management would come speak to me,” said the woman.
“We didn’t want any people to make the decision to stay behind because they couldn’t take their pets so we broke our policies on the carriage of pets to let that happen.”
“Each year 5,000 dogs just like Shadow are put down, but through this show we wanted to demonstrate just what remarkable and intelligent animals they are.”
“Many of us at Delta are pet lovers and we know that they are important members of the family,” said Bill Lentsch of Delta.
He has a condition that has caused him to gain a lot of weight, and now he needs a cart to get around. But even his cart is luxurious.