Veteran and Service Dog Harassed by Restaurant Manager

In a blatant case of discrimination, an Albuquerque restaurant refused to serve a man with a licensed service dog, despite the fact that police told the restaurant’s manager to accommodate him. 

Having served our country for eighteen years, Air Force Master Sergeant Justin Jordan suffers from post traumatic stress disorder. Yet thanks to a trained service dog named Dallas, he’s been getting his life back, spending more time in the public and feeling safer about it.

“So many of our veterans are stuck in their homes, not being able to go out in public. She gives me the ability to go out in public and participate in things I haven’t done in a while – go to the park with my kids,” said Jordan.

When a syndicated radio host scheduled an appearance at a local Hooter’s, Jordan took Dallas to attend the event. It was not long before he was asked to leave.

“He (the restaurant manager) told me that it was their policy not to allow anyone but blind dogs and it was apparent that I wasn’t blind so I needed to either go on the porch or leave,” said Jordan.

Out of desperation Jordan called the agency that trained his dog, Paws and Stripes. They actually sent a representative to the location with documentation to prove that Dallas was licensed as a service animal. It was a waste of time.

“He brought the printed forms of the laws and tried to explain them to the manager who met him with much belligerence – even ripping up his business card when he presented it to them,” said Jordan.

The restaurant manager then called police to try to have Jordan and Dallas removed from the property. Police sided with Jordan, insisting that the man and his dog had every right to be there. In an unbelievable case of blatant discrimination, once the police left, the restaurant manager continued to maintain his position, refusing to serve Jordan.

Hooter’s issued a statement and said that they observe all ADA regulations, and that the matter is being handled internally.

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168 comments

  • May 9, 2011 1:48 pmPosted 3 years ago
    heartbeats

    Looks like someone will be looking for new employment…what a doofus!

    Reply
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      June 6, 2011 7:04 pmPosted 3 years ago
      Terree

      yep..u got that right….

      Reply
  • May 9, 2011 2:25 pmPosted 3 years ago
    MelF

    How appalling. I can’t imagine why a manager would act this way. They had to know the company would support a service dog and its owner. To make it worse he discriminated against a US veteran who does not deserve this kind of treatment. I hope Hooters fires him. Just awful.

    Reply
  • May 9, 2011 2:37 pmPosted 3 years ago
    Jenn

    Oops, that’s pretty disgraceful. I hope that manager loses his job.

    Reply
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    May 9, 2011 3:22 pmPosted 3 years ago
    Kirstin

    I hope both of them, AND the cops, peed on the register on the way out.

    Reply
  • May 9, 2011 3:22 pmPosted 3 years ago
    Diane

    well, since I don’t go to Hooters, I guess I can’t boycot.

    Reply
  • May 9, 2011 3:22 pmPosted 3 years ago
    Cheryl

    Boooooo hiss

    Reply
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    May 9, 2011 3:23 pmPosted 3 years ago
    Jaclyn

    boycott … immediately, shared

    Reply
  • May 9, 2011 3:24 pmPosted 3 years ago
    Tessa

    This is just disgraceful in this day and age that the Manager had no knowlede of ADA? Are you kidding me?

    I live in a extreemely small town and I have NEVER been discriminated against with my service dog. I too am a Vet.

    The manager needs to be FIRED and Hooters needs to give this Vet not only an public apology BUT free food for a year or something!

    Blu and Tessa too

    Reply
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    May 9, 2011 3:24 pmPosted 3 years ago
    Judith

    There’s no explaining ignorance

    Reply
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    May 9, 2011 3:24 pmPosted 3 years ago
    corinne

    Disgraceful,they should get the sack:(

    Reply
  • May 9, 2011 3:25 pmPosted 3 years ago
    Eric

    Gads!

    Reply
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    May 9, 2011 3:25 pmPosted 3 years ago
    Eric

    Ridiculous. That manager should be reprimanded or fired!

    Reply
  • May 9, 2011 3:25 pmPosted 3 years ago
    Patricia

    That is just terrible. The Manager of that restaurant should go to jail. BTW, what a cute mug that canine has. I Love bulldogs.

    Reply
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    May 9, 2011 3:25 pmPosted 3 years ago
    Cindi

    sue ‘em under the ADA. dickwads! everyone knows that service dogs are the exception to the “no dogs allowed” rule.

    Reply
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    May 9, 2011 3:25 pmPosted 3 years ago
    Cindi

    Wonder if that restaurant owner was born & raised an American or is a transplant?

    Reply
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    May 9, 2011 3:26 pmPosted 3 years ago
    Sherri

    Boycott Hooters… Their food sucks, anyway!!

    Reply
  • May 9, 2011 3:26 pmPosted 3 years ago
    Machelle

    piss on that restaurant! there’s other places to eat that would be very pleased to have him & his dog!

    Reply
  • May 9, 2011 3:26 pmPosted 3 years ago
    Joe

    Hooters SUCKS!

    Reply
  • May 9, 2011 3:26 pmPosted 3 years ago
    Sage

    We had a case here where a vetran and his service dog were denied access to Home Depot. I am also a service dog and was recently denied access to a vacation rental. Deplorable.

    Reply
  • May 9, 2011 3:28 pmPosted 3 years ago
    Maria Teresa

    Dont go to hooters !!!

    Reply
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    May 9, 2011 3:28 pmPosted 3 years ago
    Jaclyn

    ditto home depot in texas

    Reply
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      May 23, 2011 5:33 pmPosted 3 years ago
      katie waterman

      I work at a HOME Depot and we have never refused a dog coming in our store whether a service dog or not.

      Reply
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      May 25, 2011 10:12 amPosted 3 years ago
      KimK

      Don’t be too quick to jump on Home Depot! They have helped us train many a therapy dog by allowing the dogs in the store.

      Reply
  • May 9, 2011 3:28 pmPosted 3 years ago
    Charles

    What a total a$$! Never will I step foot in any Hooters again! Respect your veterans and what they’ve done for you!!!

    Reply
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    May 9, 2011 3:29 pmPosted 3 years ago
    furkidz

    I wonder if this manager was born & raised in America or a transplant to be so blatantly discriminatory not only to a service dog but to a veteran. I hope he sues their asses for violation of the ADA.

    Reply
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    May 9, 2011 3:29 pmPosted 3 years ago
    Becky

    If the rules say only dogs for the blind, then those are the rules. I think they should have served him too, but what can you do…rules are rules. Just boycott that particular place and be done with it.

    Reply
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      May 11, 2011 1:57 pmPosted 3 years ago
      Anonymous

      Hooters’ “rules” stating “blind dogs” (presumably seeing eye dogs for the blind) are irrelevant. ADA is Federal Law. Kind of trumps Hooters.

      As for the manager’s nationality, I’m guessing s/he’s a red-blooded American.

      Reply
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      May 22, 2011 4:28 pmPosted 3 years ago
      Anonymous

      You can coddle yourself in saying rules are rules, but FEDERAL LAW is federal law and it doesn’t matter what a store’s rules are, federal law over-rules any little petty rules they want to make up.

      Reply
    • May 22, 2011 5:35 pmPosted 3 years ago
      Donna

      That would only be that personal hooters it is not the law itself, the law states all service dogs, so hooters looses, Strike 1

      I would never ever go 2 Hooters, even if it was somewhere I did go to
      I wouldn’t go back :@)

      They just hate dogs

      Reply
    • May 22, 2011 8:36 pmPosted 3 years ago
      Ann

      Rules are NOT rules when federal law states otherwise. That Hooters manager needs to be fired.

      Reply
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      July 5, 2011 6:04 pmPosted 3 years ago
      Anonymous

      No, it doesn’t matter what “the rules” say. Their policy can say only guide dogs, all it wants, but Federal law states all service dogs, that’s guide dogs, signal dogs, assistance dogs, psychiatric service dogs, hearing dogs, medical alert dogs, etc. So, no it doesn’t matter what the restaurant’s polacy says.

      Reply
  • May 9, 2011 3:30 pmPosted 3 years ago
    Lance

    What an incompetent, inbred, ill-mannered, ignorant, immature, uneducated, uninformed, useless managerial jackass!!!

    Reply
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    May 9, 2011 3:31 pmPosted 3 years ago
    Melanie

    All individuals that rely on a service dog should have a lawyer on speed dial that deals strictly with discrimination!!!

    Reply
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      May 25, 2011 1:00 amPosted 3 years ago
      Jaye Tunbridge

      We shouldn’t need to!! Do YOU???!!!!

      Reply
  • May 9, 2011 3:31 pmPosted 3 years ago
    Laura

    RUDE.

    Reply
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    May 9, 2011 3:32 pmPosted 3 years ago
    Sylvia

    Boycott Hooters!!!

    Reply
  • May 9, 2011 3:32 pmPosted 3 years ago
    Terry

    incredible

    Reply
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    May 9, 2011 3:32 pmPosted 3 years ago
    Kristen

    It is a disgusting restaurant anyway, and not just because they have barely dressed waitresses. If anyone ever saw the TV show “Undercover Boss,” the CEO of Hooters was on there. One of the managers was so disgustingly sexist and treated his staff horrendously yet still kept his job. Absolutely sickening! Hopefully they will get it right and not only fire the manager that did this to a veteran but also give him a public apology and free food for life (if he even wants to eat that crap!).

    Reply
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    May 9, 2011 3:33 pmPosted 3 years ago
    Anastasia

    Disgusting. Just disgusting. >:(

    Reply
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    May 9, 2011 3:37 pmPosted 3 years ago
    Ricardo

    what an ass, i hope he losses his job. thats clearly no way to treat a Vet and his partner.

    Reply
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    May 9, 2011 3:38 pmPosted 3 years ago
    dcole5226

    My husband loves Hooters and I go with him, but not again. This is a travesty against a former serviceman and his dog. Too bad Hooters, you just lost one customer.

    Reply
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    May 9, 2011 3:41 pmPosted 3 years ago
    lori62

    Well it’s Hooters. what do you expect?

    Reply
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    May 9, 2011 3:48 pmPosted 3 years ago
    GreyhoundMom

    I smell lawsuit. Establishments such as this need to realize that service dogs are not just for the blind any longer. Get used to it people, dogs are here to STAY!!

    Reply
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      May 22, 2011 10:15 pmPosted 3 years ago
      Ruth Hagenbaugh

      I think the manager either hates dogs or hates our veterans. Either way, it is so wrong and so against the law. I know I would sue big time if it was me. I should go to Hooters with all 5 of my greyhounds and protest..hehehehe

      Reply
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    May 9, 2011 4:27 pmPosted 3 years ago
    Marjorie McCarthy

    Strange, we were with a service dog in Salisbury, Maryland and the manager said the same thing. Did not know the service dog is allowed.

    Reply
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      May 22, 2011 10:39 pmPosted 3 years ago
      Justin Jordan

      Please le tme know what happend maybe we can prove a pattern.

      Reply
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    May 9, 2011 4:51 pmPosted 3 years ago
    brandon Willis

    Hooters = Crappy hot wings, bunch of slutty waitresses.

    Lol its true…

    Reply
  • May 9, 2011 5:10 pmPosted 3 years ago
    Carol's Critter Corner

    Guess they will be losing some business.

    Reply
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    May 9, 2011 5:30 pmPosted 3 years ago
    Jon

    “Hooter’s issued a statement and said that they observe all ADA regulations, and that the matter is being handled internally.”

    That’s a nice way of saying that the guy will be fired.

    Reply
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      May 22, 2011 4:30 pmPosted 3 years ago
      Anonymous

      That’s a nice way of saying the guy still has his job and they are wiating for things to blow over before covering it up.

      Reply
  • May 9, 2011 6:06 pmPosted 3 years ago
    Veterinary Medicine

    This is a shame, our military men and women give everything for us and are treated this way when they come home. All I can say is, WOW. Thanks for the post.

    Reply
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    May 9, 2011 6:23 pmPosted 3 years ago
    Chris Davies

    If a chain restaurant tried that over here (UK) I’m sure it would be brought to the attention of national television and there would be such a backlash that they would have to make a public apology and compensate the customer handsomely.

    Reply
  • May 9, 2011 6:53 pmPosted 3 years ago
    Budrow Wilson

    Grrrrrrrrrr

    Reply
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    May 9, 2011 8:01 pmPosted 3 years ago
    SSB Pack

    This infuriates me!

    How dare this moron act so ignorant toward a veteran. I hope that Hooters gets a lot of bad publicity and is highly embarrassed from this incident.

    This jerk is a disgrace as an American. These vets have suffered so much and just want to get their lives back to normal. I hope this vet or the ‘The Paws and Stripes’ organization sues this individual on the vet’s behalf, but then can you sue someone for being stupid and small brained!

    Reply
  • May 9, 2011 8:05 pmPosted 3 years ago
    Locode

    boycott Hooters!

    Reply
  • May 9, 2011 8:08 pmPosted 3 years ago
    EL Fay

    Absolutely appalling. Don’t businesses want customers?

    Reply
  • May 9, 2011 8:59 pmPosted 3 years ago
    Donna

    Eh, Hooters sucks no matter which way you slice it. Now they’re proving their managers are ignorant too.

    Reply
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    May 9, 2011 10:12 pmPosted 3 years ago
    Tia

    ohhh wonder where i could complain about that! will have to do some research!

    Reply
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      May 22, 2011 10:40 pmPosted 3 years ago
      Justin Jordan

      Hoooters facebook page under discussion topics

      Reply
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    May 9, 2011 11:45 pmPosted 3 years ago
    Wes Rampage

    First off, there are service dogs for people that are diabetic, have seizures, and para-pelagic. Will the manager refuse to provide them with service as well, even though they do have eyes that function. I would not put it past the manager of him not being a Liberal, because to have run a business for such a length of time and not understanding the Laws, shows his bias towards the Military, by not serving MSgt Jordan. And another thing, Fat Tuesdays was a much better restaurant than Hooters could ever be.

    Reply
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    May 10, 2011 12:48 amPosted 3 years ago
    wil

    hooters is garbage

    Reply
  • May 10, 2011 1:50 amPosted 3 years ago
    24 Paws of Love

    What was this manager thinking when even the cops sided with him and still refused him?? Since when isn’t a licensed service dog allowed with their owner?? Who does this guy think he is??

    Reply
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    May 10, 2011 11:32 amPosted 3 years ago
    Vagirl

    I’m sure this won’t be the last time we hear of such discrimination.

    Reply
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    May 10, 2011 12:41 pmPosted 3 years ago
    Marcia C

    Fire the manager and require all other Hooters managers to undergo mandatory training on the Americans with Disabilities Act. This is unacceptable. New Mexico and every other state has excellent people trained on all aspects of the ADA who could provide training.

    Reply
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    May 10, 2011 4:49 pmPosted 3 years ago
    mmttw

    You know this dog wasn’t doing anything bur laying under his table. Service dogs are well trained. This was just a spiteful act on the part of the manager.

    Reply
  • May 10, 2011 5:44 pmPosted 3 years ago
    Lisa

    Nothing says “class” like Hooters…

    Reply
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    May 10, 2011 6:26 pmPosted 3 years ago
    Tammy Alenduff

    Well obviously after what corporate stated, that restaurant manager was lying through his teeth when he stated what their policy is. Hope he’s out pounding the pavement. If not, then go and eat at other places, especially ones that have better food at cheaper prices than Hooters!

    Reply
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    May 10, 2011 6:50 pmPosted 3 years ago
    Noni

    I hope every one stays away from that Hooters – they don’t deserve to have any customers if that’s the way they treat our war veterans.

    Reply
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    May 11, 2011 2:03 pmPosted 3 years ago
    Deena

    Good the radio personality have been Bubba the Love Sponge? If so, I’ve heard it from him.

    Reply
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    May 13, 2011 9:49 pmPosted 3 years ago
    rmyvettech

    Would it be a great idea if all the service dogs in the area, decided to dine at Hooters, on the same day, at the same time??? All the dogs could have a party at Hooters! They can have a sit in and refuse to leave.

    Reply
    • May 13, 2011 10:20 pmPosted 3 years ago
      Life With Dogs (Author)

      I like the way you think. ;)

      Reply
  • May 14, 2011 10:21 amPosted 3 years ago
    taz

    where is that hooters at. i need a managers job. he should lose his job and be deported back to his country. after he apologizes. is tar and feathered and sued for every cent he has….then sue hooters for hiring such an idiot

    Reply
  • May 16, 2011 1:27 amPosted 3 years ago
    CJVNVmc

    IM A 1967 VET TO 1969 , THE ASSININE MANGER SHOULD BE DEPLOYED BACK WERE HE CAME FROM GOT IT. LUCKY I WASN’T THEIR I BE IN JAIL FOR KOCKING HIM OUT .

    Reply
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    May 22, 2011 2:39 pmPosted 3 years ago
    Justin Jordan

    Hello I am the man featured in the article. Below is Hooters reponse, and below tha is my response, pretty wordy but I appreciate all of your support. Thank You Justin Jordan

    Hooters Apologizes to Veteran and His Dog

    The recent incident in Albuquerque, NM involving a military veteran and his service dog is an isolated one and is more about confusion over the rules governing service animals than a desire to deny a disabled veteran access to Hooters. The Hooters of Albuquerque did not refuse service to the customer in question, as has been reported. The dog was lying in a high traffic area of the restaurant during a busy NBA Playoff evening. The manager asked the customer, who was standing, not seated, to relocate to a less congested area of the restaurant for the safety of the animal and other guests. The nature of the veteran’s disability was not apparent which contributed to the confusion of the manager and the Hooters Girl who happens to be a United States Army Reservist. We regret that the incident occurred and have taken steps to insure this sort of thing does not happen again. We apologize to the individual customer affected and would like to invite him and his English bulldog, Dallas, back for a free meal on us. We will even provide an orange dog bowl.

    This isolated incident should in no way be taken as an indication of Hooters respect and appreciation for all Military personnel. We are hopeful that the men and woman in the armed forces will accept our apology and appreciate our record of support for all Americans that serve.

    It is Hooters policy to comply with all aspects of the Federal Americans with Disabilities Act and all local ordinances related to handicap access and the presence of animals in our establishments. We would like to point out that at times these regulations are confusing and contradictory.

    There is no restaurant company that is prouder to serve the men and woman of our nation’s armed forces than Hooters. Hooters Girls routinely travel to Iraq and Afghanistan on goodwill tours named “Operation Let Freedom Wing”; the company sponsors a program called “Operation Calendar Drop” that has resulted in over 100,000 Hooters calendars being sent to servicemen in war zones around the Holiday season; Hooters is one of the favorite volunteer groups for USO airport centers around the country; and the company has created an emergency relief fund for the families of stationed service personnel called “The Valentine Fund” through Operation HomeFront in honor of a fallen Navy S.E.A.L. who was married to a Hooters employee. We go out of our way to ensure that all military personnel feel welcome in our establishments and our locations near large bases like Fayetteville, NC; Killeen, TX; and Columbus GA are always full of camouflage. Our innovative Veteran’s Day free meal program has been copied by much of the restaurant industry.

    My Response:

    My name is Justin Jordan, I am the man who was refused service at Hooters on HWY 528 in Albuquerque, New Mexico on 04/28/2011, I felt it imperative to comment on the story to effectively explain the events that unfolded. I had received a message that a nationally syndicated radio host was going to be at the local Hooters meeting fans, I was extremely excited so I loaded up my service animal Dallas and headed for that location. When I arrived I saw the radio host and he invited me to join him, I pulled up a stool from the next table and began to be seated. Just as I was about to be seated a female manager approached me and told me that I could not have my dog in the restaurant. I explained to her that this was a service animal and she provided me medical alert, she did not waiver, telling me I could only be on the outside porch, I further tried to explain to her that she was protected by federal law and could accompany me in any public place, she disagreed. I pointed out her clearly marked vest tried to show her my ADA service animal rights card, which she refused to look at. I then told her that I was not going to leave and she left. I sat back down and continued my conversation with the gentleman I had came to see, about five minutes later a gentleman in a black shirt approached me and asked me to come outside. I agreed and followed him out front, he was clearly agitated, he identified himself as the general manager and asked me what the problem was, I explained the situation to him and also offered the card to him, he read the card and told me that I could not be in the restaurant with my dog because it was Hooters policy to only recognize guide dogs for the blind. I again pointed out her clearly marked vest and reemphasized the laws but he still insisted I leave, pointing out that they had offered me the porch. At that point I felt as I was getting no where so I told him that I was going back inside he and I was not leaving. I immediately called Mr. Jim Stanek the founder and Chief Operating Officer of Paws and Stripes and asked for advice. He was in the area and arrived shortly after our conversation. He asked to see the managers, handed the them a business card with his credentials, they ripped it up. He shook it off and showed them the printed ADA laws and guidelines for restaurants and business they refused to hear a word he said, stating that is was a health code violation and that only seeing eye dogs are exempt. Shortly there after the police officer arrived, and explained to the managers that she could not remove me and after speaking with patrons it was apparent I was not causing a scene even advising them of the federal and New Mexico laws. Management still insisted I leave. The police officer refused to remove me, and approached me and told me I could stay as long as I liked. I had been in the restaurant for nearly an hour now and have not been offered a menu or a drink, I was avoided and leered at. Eventually the party I was there to see finished their meals and left, so I followed them out.

    In response to the Hooters press release, Never was there an issue about Dallas being in the way of anyone I was only asked to relocate outside to the porch. I was very embarrassed as I was made to fell unwelcome and mistreated in front of everyone there. After reading the press release I do not understand why Hooters would print false statements about what happened. I feel It would have been better to say that they made a mistake and would take steps to prevent any future similar event then outline those steps. Instead, Hooters pointed their finger at me and told the world that I was to blame. I do understand my disability is not visibly apparent but I go to great lengths to ensure I always have all my documentation on me. I found both managers were rude and refused to listen, even after the police told them the dog could be in the restaurant. I cannot accept an apology based on false statements that are seemingly part of a public relations campaign. I do want to thank all of people who have offered support and I would like to commend the Albuquerque Police Department Officer for her professionalism and tact in dealing with this unfortunate situation.

    V/r
    Justin Jordan

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      May 22, 2011 3:46 pmPosted 3 years ago
      Jason Ramsey

      First of all, I’d like to thank you for your service to our great country!
      Second, I am glad to see you and other stand up for your rights. Such ignorance and intolerance is inexcusable. I hope that Hooter’s sees fit to question everyone involved and get the truth from those employees involved.

      I for one will not visit a Hooter’s again until I see an official apology.

      Jason Ramsey
      Georgetown, TX

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      May 25, 2011 12:57 amPosted 3 years ago
      Jaye Tunbridge

      Justin, my heart, compassion & understanding go out to you. Hooters’ behaviour and attitude then and since is reprehensible!! To send you a letter listing all their “accomplishments” and patting their own backs for all they do while then turning around and blaming you is appalling!!! What is MOST upsetting was their trying to blame you for not having a visible disability. What???!! Are we going to be required to wear a patch like Hitler made the Jews?? ENRAGING!!

      I, too, have Complex PTSD & have for over 25 yrs. I also have multiple chronic physical conditions, not the least of which is my ongoing recovery from an accident that left me paralyzed from the chest down. I am lucky that there are more days than not now that I can walk for a little bit with the help of my cane and my rescued wonderdog. 2 years ago I finally got Azzkadeehlieya, Azziey, an English Mastiff puppy that my government allowed me to train myself with the help of professionals. Without her I would have literally died in my home all alone & no one would have known for a long time. Because of Azziey, I am learning to trust again & have been able to slowly start therapy. We have even started making semi-regular trips to the off-leash dog park where Azziey and I have even made a few friends. My first in decades.

      I was refused entrance in Home Depot in Calgary, Alberta, Canada, only 10 days ago & have been requested to leave several local and chain restaurants. I have even been removed, with threat of force, from an auction, Graham Auctions. Because I do not look “handicapped” I am judged. I am harassed when I use handicapped parking, and given dirty looks when I enter a place of business with my large, clearly identified, Service Dog. By the way….can anyone tell me what handicapped or disabled actually LOOKS like???

      Unlike the United States, Canada is only JUST drafting a legal bill of rights for the disabled. Right now, under Canadian law, in some provinces, I can still legally be denied service by any business. SHOCKING!!!

      I am outrage and very disappointed by your story, but sadly, not shocked or even slightly suprised. I am encouraged by so many peoples’ outrage. However, they should be outraged not just because you served your country & our world, but because a human being, ANY human being, was denied basic rights. THAT is the outrage!! We need people to be educated.

      To everyone else:

      I HATE having to explain my “handicaps”/disabilities to ANYBODY!! Nor should we ever feel we have to. You see the dog with their credentials right on them. That should be enough. No questions asked, no services denied. They don’t hand these dogs out like candy or driver’s licenses or even citizenships. They are highly trained, expensive, valuable LIFESAVERS!!! They should be treated with the utmost respect and dignity. So should ALL the people who so heavily depend on them just to make it through the next minute, hour or day.

      You don’t need to know what makes me or anyone else “deserve” the Service Animal. (not all are dogs) Just appreciate the fact that YOU or someone you love DOESN’T need to rely on ANY thing, any one or any being, simply to help them make it through to the next moment. Be grateful that should you or someone you love ever do require the help, that there now exists laws to protect your right to that help and to all the services and rights you so blithely take for granted now.

      Hopefully now you will stand up for injustice when it is happening, not just once it makes the news. Maybe this will make it so you will not stare or ask questions you wouldn’t want asked of you. Hopefully now you will not park in the handicapped stall, even for “just a minute”. Hopefully your outrage will stay with you and be voiced loudly by you the next time you see someone, hadicapped or otherwise, who has every right to be treated equally, to live with dignity and with all the rights and respect you demand, being mistreated, demeaned or refused the same services and rights you expect. Stand loudly! Proudly! Afterall, you would want others to do the same for you.

      Sincerest Regards,

      Jaye Tunbridge

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        May 25, 2011 1:22 amPosted 3 years ago
        Jaye Tunbridge

        About the comment I made regarding Hitler & the Jews:
        No offense was ever intended. My sincerest apologies if it did upset anyone.
        Allow me to clarify what I was trying to say.

        I meant it was reprehensible & disgusting to force any of the population to identify themselves in an open way then or now. Any implication that people with disabilities or anyone else, should do something to clearly identify their status,disability or beliefs is outrageous and deeply appalling!! It shocks me that Hooters even thought it was okay to use the fact that Justin is not visibly disabled to try and excuse their vile manager’s disgusting behaviour.

        Again: No offense was ever intended by that comment. I am deeply sorry if it came across otherwise.

        Sincerely,

        Jaye Tunbridge

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        May 25, 2011 5:24 pmPosted 3 years ago
        Kim Campbell

        Jay, sadly in Alberta in particular the ADI programs and the Guide Dog programs lobbied the government to take away the ability to owner train dogs. I am hoping that people will challenge that. Perhaps contacting a provincial disabilities advocate group you can find out who is working on that. A Home Depot in Ottawa recently had an incident where a small dog bit one of the greeters on the nose, so they have really upped the dog patrol. I am partnered with an owner trained SD in BC, where they do have to be certified, so have been asked by a unknown to me sales associate about my SD, but that was all. I shop in there a lot as they are close by and most of the staff know me. (Hard to forget some SD’s mine is a Std Poodle) Good luck… I know other OT SD’s in Alberta are being allowed access in most places.

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        June 6, 2011 9:19 pmPosted 3 years ago
        Janne Thiebaud

        Hang in there Jay, there is no accounting for such extreme ignorance in this world, truly there is not. It makes me SICK!! I would just like to see more people in the general populace, take a supporting stand for anyone in yours or Justins situation, by verbally and physically standing by you at all times, and by making it known to the business manager/owner, in a nice loud voice, that their business will be boycotted by them for as long as it exists, and to go out of there way to inform all family and friends about the incidents that occur, also talk back radio, and letters to the newspapers will help get the word out as well. The afflicted NEED to be protected, and the ignorant need to be educated. By whatever means that can be achieved, then it must be done.

        God bless you richly Jay. :)

        Janne Thiebaud
        Tasmania, Australia

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        October 10, 2011 4:27 pmPosted 3 years ago
        Justin

        Thanks Jay! keep up the fight

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      June 6, 2011 9:10 pmPosted 3 years ago
      Janne Thiebaud

      Thanks for sharing this Justin. It is a PR response at best, certainly NO apology! I will be interested to hear if Hooters do in fact apologise to you properly, or not. Legal action is something that should also be considered, as reading the rest of the comments below, it seems like there are many restaurants and companies ignoring the federal laws protecting the rights of people like you and your service dog. A successful court action may well be all that is needed to wake them all up!!! We don’t have Hooters here in Australia, and if they do come here, I will NEVER enter their restaurant. Hurting their hip pockets financially, nation wide is a good option I think. BOYCOTT them everywhere they are. I will be sharing your message here and Jay’s, with all of my friends in the USA, and I am certain they will make a point of boycotting them as well.

      Goodluck to you sweet man, and I am so proud that you have takern a stand. :) God Bless

      Janne Thiebaud
      Tasmania, Australia

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    May 22, 2011 2:58 pmPosted 3 years ago
    Jason

    I hope everyone boycotts this restaurant and it goes out of business ASAP!

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    May 22, 2011 3:01 pmPosted 3 years ago
    R.J.

    The guy serves his Country and can’t even get served not only food, but respect. This manager sounds like a real “winner.”

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    May 22, 2011 3:03 pmPosted 3 years ago
    Mary Ann

    I’ve never been a big fan of Hooters, but this gives me an extra reason to stay away. The owners need to be prosecuted under the ADA.

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    May 22, 2011 3:03 pmPosted 3 years ago
    Carol

    No comment on the stupidity of some people in authority!!

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    May 22, 2011 3:05 pmPosted 3 years ago
    Sherry

    boo!!!!!!!

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  • May 22, 2011 3:05 pmPosted 3 years ago
    Machelle

    this is certainly a story worth telling, but your tag line “Hooters offers a response” is misleading. i did not hear a response.

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  • May 22, 2011 3:07 pmPosted 3 years ago
    Anonymous

    Scroll down to the last comment.

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    May 22, 2011 3:07 pmPosted 3 years ago
    JA

    What an idiot…..I guess that is the thoughts of many. I hope this guy is fired. Sometimes you have t o just use common sense and good moral judgement when you are the manager of a business. Obviously this guy has neither so just fire him and get him out of there.

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    May 22, 2011 3:10 pmPosted 3 years ago
    Andrea

    Hooters has crappy food anyhow !

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  • May 22, 2011 3:11 pmPosted 3 years ago
    Machelle

    i stand corrected. my mistake. let’s hope they elaborate with a more informative response in the very near future.

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    May 22, 2011 3:14 pmPosted 3 years ago
    Andrea

    We go to a very popular Italian restaurant here in Tehachepi Ca that is so dog friendly we are allowed to eat with our pets /on cold days we can bring them right in by our table …service pet or not

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      July 5, 2011 7:21 pmPosted 3 years ago
      Anonymous

      Please, don’t use the term service pet. There is no such thing. Service dogs are far different from pets. Also, establishments where pets are allowed actually make it harder for our real service dogs to work, even when the pets are behaved. So, please if you ever see a service dog in that restaurant, keep your dog, well behaved or not, far away from it, or consider just not bringing it. I try to avoid pet friendly establishments, as ill behaved pets can ruen a service dog, and even well behaved ones can seriously distract them, which could cause serious problems for the handler service dog team.

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    May 22, 2011 3:15 pmPosted 3 years ago
    Julie

    They’re both service dogs, what’s the difference? I imagine the manager just didn’t know any different. These managers are usually pretty young, ya know?

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  • May 22, 2011 3:21 pmPosted 3 years ago
    Colleen

    I’d have to raise hell once Hooters was proven to be in the wrong. I’d invite as many service dogs, and their companions to Hooters for a free meal, with complimentary DOGGIE BAGS! SALUTE THAT HOOTERS!!

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    May 22, 2011 3:21 pmPosted 3 years ago
    Andrea

    what happened to the customer IS always right how dare this manager it’s called customer service fool and to work in a shitty job like that you’d think he’d at least try for some gratuity tips!

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    May 22, 2011 3:25 pmPosted 3 years ago
    Alice

    Par for the course. Lousy food, lousy attiutudes. If you’re a college frat boy, I guess it is your kind of place, but it won’t be mine and I’ll share with every dog lover I know.

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    May 22, 2011 3:25 pmPosted 3 years ago
    Jewls

    Actually, as long as a dog is identified as a service dog, one cannot discriminate, or ask for proof etc. It is illegal. I am thankful for the pub I work, we allow dogs on our patio, and we never question a person who brings in a dog and identifies the dog as a service dog. We have never had any issues with dogs, just a few people. Hmmmm????? I think i prefer the dogs! lolololol

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      May 24, 2011 11:17 pmPosted 3 years ago
      Happy Jack

      I went through a bit of the same problem flying with my service dog/lab from Phoenix to Min. and they were not going to allow her to board the plane due to heat. It took a little bit of firmness and documentation but once the airline ticket agent was told by the airport authorities that my dog was going to fly – either in her kennel – or maybe in First Class were they would have to move me, (for room for the dog), my rights under ADA were happily honored! LOL! As for Hooters, hope they are reading this…. I am one more vet who will never spend another dime there.

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    May 22, 2011 3:28 pmPosted 3 years ago
    Susan

    Justin wonders why Hooters would try to blame him. Simple – they’re just trying to cover their ass.

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    May 22, 2011 3:29 pmPosted 3 years ago
    Adriana
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    May 22, 2011 3:30 pmPosted 3 years ago
    LuLu

    Ohhhh…. they just violated a Federal law big time! The Americans With Disabilities Act. I see a big time lawsuit in the making here!

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    May 22, 2011 3:31 pmPosted 3 years ago
    Vagirl

    I used to have a service dog. She had the vest and the credentials. I got so much flak from taking her out in public, despite my showing them what the law says, that I finally had to quit taking her out. I couldn’t deal with the abuse anymore.

    I believe Justin Jordan’s story over Hooter’s. Hooter’s is just trying to do damage control and make it look like it was just a misunderstanding and nothing else.

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      July 6, 2011 7:20 pmPosted 3 years ago
      Anonymous

      Shame on you. It’s law, federal law, how could you not stand up for your dog better? We fight every day for our guide dogs and service dogs, and if you aren’t willing to do that, then perhaps you aren’t ready for a service dog. I know that sounds harsh, but Morris Frank, the first guide dog handler in the United States had to ride in the bagage car to be with Buddy the first Seeing Eye Dog, he faced challenges everywhere he went, long before there were laws to support him and his use of a service dog. Hundreds of guide dog handlers and other service dog handlers had to fight for their rights and for yours and mine. Now in this day and age, if you can’t get your law book, and get out there and fight for your rights, well, you aught to be ashamed. And, before anyone rebukes me, I’m a guide dog handler and I and friends of mine have dealt with screaming cabbies physically asulting us, ignorant shop owners pushing us, people trying to kick our dogs, idiots trying to run us down because they think it’s fun to test the dogs, etc. Also, my fiance is an Iraqi War Veterin, former marine, and he faces flack in all sorts of places with his psychiatric service dog, so, again, I know where I’m coming from. I know what I’m talking about, and you should be ashamed of backing down and not standing up for your self, your dog or your fellow disabled Americans. At TSE when a dog misbehaves we use a word Pfui, which means shame in German,to correct the dogs when they misbehave, instead of just saying “no”, so pfui on you.

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    May 22, 2011 3:33 pmPosted 3 years ago
    Kelly

    Mr Jordan-I applaud you for responding to the story and making your voice heard. The fact that this even happened is wildly unacceptable, but for Hooters to try to persuade the public that they were misunderstood is appalling. I hope with everything in me that these two are fined and/or terminated for their behavior.

    Also-I hope you know that you have thousands of people backing you on this who will continue to advocate for you.

    Best

    Kelly

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  • May 22, 2011 3:35 pmPosted 3 years ago
    Colleen

    And you know what LuLu…I’d sue the pants off of them if it were me. It’s blatant disrespect for our countrys finest.

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    May 22, 2011 3:38 pmPosted 3 years ago
    Maria

    this eatery should be boycotted until this manager is is given his marching orders….shame on this upstart. :o/

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    May 22, 2011 3:41 pmPosted 3 years ago
    Shirl

    hope he sues and everyone in the area that has service dogs hows up with theirs all at one time…..

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    May 22, 2011 3:42 pmPosted 3 years ago
    R.J.

    Would love to see a rival restaurant offer this guy a comp meal! Hooters would hate that type of press also!!

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    May 22, 2011 3:42 pmPosted 3 years ago
    Joannie

    Our local Post Office has a sign saying that the only dogs allowed inside are the ones that are accompanying the blind. Since it is a tiny local office, I don’t think this has ever been an issue, but I have always wondered if it violates some kind of law by excluding other types of service dogs. From what I have read of laws, it seems that it does. Or maybe because it is clearly posted on the outer door of the facility, they have legal exemption. It would seem to me that an office directly connected with the Federal government would have to comply with all Federal laws.

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      July 6, 2011 7:26 pmPosted 3 years ago
      Anonymous

      You’re absolutely right, it’s not legal, and you might want to tell them that. Some laws are just poorly written, like in some states it says only Seeing Eye dogs, which refers only to dogs trained at The Seeing Eye in Morris Town New Jersey. This is of course super illegal. Seeing Eye dog, btw is trade marked, and it is not an acceptable term for all guide dogs, which can be generally refered to as guide dogs or dog guides, not even guide dogs for the blind, as that is another school with branchhes in Oregon and California. Just another FYI. Hope that clarifies things a bit.

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    May 22, 2011 3:44 pmPosted 3 years ago
    LuLu

    I’m not an American veteran but I am disabled & use a service dog myself. I carry a special card to give to anyone who violates the Americans With Disabilities Act. It has the number to the United States Department of Justice on it to call. Anyone who is in violation of the ADA and the civil rights of the disabled person can be required to pay money damages and penalties. Hooter’s just opened themselves up to one major lawsuit & I hope the person they discriminated against sues them for everything they have!

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    May 22, 2011 3:46 pmPosted 3 years ago
    Joyce

    Whether this Albuquerque restaurant is a franchise or company store, they are all governed by the company that franchises them. This is terrible publicity for this chain as I am sure a lot of veterans visit Hooters, as well as, other red-blooded Americans who will not stand for this type of ignorance and injustice. The police sided with this man and the manager did not have the sense to comply. I would not want this type of employee working for me who does not respect the laws or the police.

    Hooters of America was acquired by Chanticleer Holdings earlier this year. Email the CEO of Chanticleer to send a message that when you issue a statement about an incident in your restaurants, facts need to be accurate. Here is his email:
    [email protected]

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    May 22, 2011 3:47 pmPosted 3 years ago
    loietta

    Altho I’m not a patron of Hooters. If I were I would no longer go to this establishment. My reaction would be to pay my bill or cancel the order and then “Stand by this Hero and his dog” Sargent Jordan stood between me and terrors that are unspeakable. so for all those who have served “Thank You for your service,here’s my hand and I’m beside you.”

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    May 22, 2011 3:53 pmPosted 3 years ago
    Linda

    This just show what a low class establishment the Hooters restaurants are. They have only one thing on their minds…. I think the restaurant should be fined, this is outragous!

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  • May 22, 2011 3:56 pmPosted 3 years ago
    Locode

    Forget Hooters. The sad fact that a tit-fest of a restaurant is somehow considered a family restaurant at all is beyond belief.

    Tell them to stuff their crappy free meal and orange bowl where the sun don’t shine.

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    May 22, 2011 4:00 pmPosted 3 years ago
    SSB Pack

    Mr. Jordan,

    When I first read your story on ‘Life with Dogs’ and being the wife of a combat veteran myself, I was extremely angry and outraged. I was appalled that anyone could treat a veteran in such an disrespectful manner. But wanting to believe this was “surely an isolated incident” I remained hopeful that veterans were treated far better in most public places. However, this week, after listening the audio version of ‘Until Tuesday’ by Luis Carlos Montalvan and read by the author, I have become acutely aware of the prejudice and ignorance that our wounded warriors who require service dogs must suffer on a daily basis.

    Not all disabilities are visual nor should a veteran have to explain anything to anyone. The working signature of a service dog by way of his vest should be all that anyone needs to see to respect and comply with the law.

    I expected far better from the general public and am sorely disappointed. I am posting my comments here to let you know that there are many, many people like myself who support you and your service dog and thank you from the bottom of my heart for your sacrifice to our country.

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  • May 22, 2011 4:25 pmPosted 3 years ago
    Donna

    What a Pr…

    A person shouldn’t have 2 B just blind 2 get in anywhere with a service dog
    any handycap is allowed, a service dog is still a service dog, no matter the title or service :@)

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    May 22, 2011 4:29 pmPosted 3 years ago
    Robin

    Hooters should just start writing out the zeroes on the check. This guy broke Federal Law. Bye-bye to his job.

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    May 22, 2011 4:37 pmPosted 3 years ago
    Anonymous

    What we should do is get together and get enough people to totally fill the restaurant, order nothing but water and the cheapest single item on the menu and then stay there for several hours taking up all their tables so they cant do any business during the busiest part of their day

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    May 22, 2011 5:33 pmPosted 3 years ago
    monica dolan

    My boyfriend, a combat Veteran from OIF, has a service dog and we were asked to leave a club we have been attending for well over a year. Please read my link!

    http://www.facebook.com/home.php?sk=group_47513776851#!/note.php?note_id=10150187702771687

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    May 22, 2011 5:35 pmPosted 3 years ago
    Vanessa

    That is wrong on so many levels!!!! There are many different types of service dogs, not just for helping those who are blind. I hate this for that poor man!

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    May 22, 2011 7:34 pmPosted 3 years ago
    griffingirl

    Mr. Jordan,
    I am so sorry this happened to you and Dallas. Any persons with a service animal NEEDS that animal for a reason, one that may be obvious or not. I am sincerely sorry, and I am disgusted that Hooters issued that laughable e-mail to you. Please please contact a lawyer or file a complaint, this act should not go unpunished. This whole situation disgusts me.
    Thank you so much for serving this country and your sacrifice to keep us safe.
    Much love to you and Dallas-

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      May 22, 2011 10:48 pmPosted 3 years ago
      Justin Jordan

      Thank You, I do have a lwayer working it.

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    May 22, 2011 9:34 pmPosted 3 years ago
    aervin

    While I’m someone that would typically support a boycott, this sounds as if the Manager is an a-hole that has little tact. Yes, he behave DISGRACEFULLY and I think he should be fired, but this doesn’t reflect the entire Hooters chain, me thinks.

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