Pet Airways, the pets-only airline that has transported more than 7,000 dogs and cats since it launched in 2009, appears to have it a bit of “ruff” air.
The New York Times reported on Friday that Pet Airways did not fly at all between December 16th and January 16, and it was undetermined if they’ve had any flights since. According to the article, pets have been stranded and owners are upset:
“Dog and cat owners are angry about canceled flights. Travel sites are abuzz with complaints, including customers who claim they have not received refunds for paid-for flights.”
The company’s co-founder, Alysa Binder, acknowledged in an e-mail to the Times that Pet Airways has had some problems since November, when it decided to contract a plane from a new company. Binder told the Times that when it became apparent the new relationship was not working, Pet Airways switched back to its previous contractor, but needed to cancel “some flights during the holidays and into the new year” because that plane was committed elsewhere. “We are working toward being in the air as soon as we can be assured that the planes are ready for our use,” Binder said.